Privacy Policy

LAST UPDATED: AUGUST 2026

Keyway Homes ("Keyway", "we", "us") is committed to protecting the privacy of the families, landlords, and housing agencies who use our services. This policy describes what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide directly to us when you contact us, request a demo, or use our platform. This includes your name, email address, phone number, and details about your housing search, property, or agency. We also collect standard technical information (such as browser type and pages visited) when you use our website.

How we use information

We use your information to provide and improve our services: matching families with housing, processing voucher paperwork, coordinating with landlords and housing agencies, responding to inquiries, and sending updates you request. We do not sell your personal information.

How we share information

We share information only as needed to deliver our services. For example, we share details with the housing agency administering your voucher or the landlord of a unit you apply to. We also share information with service providers who support our operations under confidentiality obligations, or when required by law.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information, and we retain it only as long as necessary for the purposes described in this policy or as required by law.

Your choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us. Depending on where you live, additional rights may apply.

Contact us

Questions about this policy? Email us at info@keyway.homes or call (323) 366-0811. Keyway operates from Los Angeles, CA and Brooklyn, NY.